Return within 14 days - revocation of the contract

The buyer (this information is only valid for natural persons who purchase goods for purposes beyond their employment) has the right to withdraw from the contract within fourteen (14) days after receipt of the goods without penalty and without giving any reason. The period begins one day after receiving the delivery. The buyer is to notify the seller in writing of the intended return, no later than 14 days after receiving the goods, by mail or by e-mail to The buyer is obliged to return the goods to the company without delay or at the latest however within 14 days after the written statement of cancellation. The package is returned on time if the buyer sends the goods before the expiry of the 14-day return period.

The return of the goods within 14 days of receipt without prior written notice is also considered a withdrawal from the purchase. Goods returned without notice of withdrawal must be unused, undamaged and packed in the original and undamaged packaging, and the documents attached thereto. A copy of the invoice must be enclosed. The buyer has only been charged with the return costs.

The cancellation form is available here.

In the following cases the buyer is not entitled to withdraw from the contract:

  • in the case of contracts for goods or services, the price of which depends on fluctuations in the markets over which the company has no influence and which can occur within the contract withdrawal,
  • in the case of contracts for goods or services created according to the specific request of the consumer and adapted to his personal needs.

It should also be noted that the conclusion of a distance contract gives the buyer no more rights than the conclusion of the classical contract (ie. by visiting the store). Thus, the buyer can not and may not freely use the received goods until the contract is revoked, since this is not a test purchase in which the examination of goods is a prerequisite for the fulfilment of the contract. Therefore, the buyer can only inspect the goods received to the extent necessary to establish the true state of goods, as is customary in shops. The right to rescind from the contract no longer gives the buyer any rights, but only the option to reconsider his purchase decision even after receipt of the goods. If that decision was premature, he/she may change the decision and rescind from the contract.

The buyer must return the goods undamaged and unchanged to the seller, unless the goods are broken, damaged, lost or reduced in quantity, for which the buyer is not responsible. The buyer is responsible for the impairment of the value of goods if the reduction is a consequence of practices which are not essential for determining the nature, characteristics and operation of the goods.

When making an online purchase, it is not possible to physically view the product before purchase, therefore we offer you (within the legal framework) to rescind from the contract. Since we want you to do resolve thus as quickly as possible and without complications, we have prepared a short list of what should be considered when making an online purchase:

  • gently open the packaging and store it unaltered until you are sure that the product is appropriate,
  • if you personally return the product to the address Natural, Stiven Žlebič, s.p., Trgovina Woodhit, Cvetkova ulica 2, 9000 Murska Sobota, submit the product to the seller for inspection,
  • damage and scratches may occur when handling the product,
  • negligent removal of the protective foil and materials may cause damage to the product,
  • traces of use (dust, hair, scratches, stains, dirt) are not appropriate reasons to rescind from the contract.

The option to rescind from the contract is intended to open the product, check it and if it does not suit you or match your expectations, you are entitled to rescind from the purchase. These recommendations do not apply if the product is defective or does not work at the time of purchase. In this case, it is a matter of material defect or guarantee enforcement. Any test deviating from the above points may be considered as the use of goods. In accordance with Article 43d Paragraph 8, the buyer is responsible for the Impairment of the value of goods if the reduction is a consequence of practices which are not necessary for determining the nature, characteristics and operation of the goods. If there are any traces of use or if the product is not in its original state, including packaging, we reserve the right to charge a fee of 0% to 99% of the product value.

When withdrawing from the contract in which a promo code has been used, these funds will be considered for the reduction of the final price and will not be refunded to the user. As far as this is expressly required by the user, only the amount paid will be transferred to his account. Upon withdrawal from the contract, a voucher will be accepted as a means of payment and the amount will be refunded to the user as well.

A Woodhit customer withdrawing from the contract any payments made will be refunded. The amount is to be refunded as soon as possible and at the latest within 14 days after receipt of the notification on withdrawal. The seller returns the buyer all payments received using the same means of payment, unless the buyer specifically requested another form of payment, without causing expense to the buyer.

The right to refund the purchase price, guarantee, material defects and incorrectly provided services are more precisely covered by the provisions of the Consumer Protection Act (unofficial consolidated text).